Privacy & Cookie Policy
Last updated: September 2026
Eagle Mill Boutique Hotel respects your privacy and takes the protection of your personal information seriously.
This policy explains what information we may collect when you use our website, contact us or make a booking, and how we use that information.
If you have any questions about this policy or how we use your information, please contact us using the details on our Contact page.
Information we collect
We may collect information you provide to us when you:
contact us by email, telephone or through a website form;
make or enquire about a room booking;
contact us about a special stay, group enquiry or other request;
subscribe to our newsletter.
This may include your name, email address, telephone number, booking dates, number of guests and any information you choose to include in your enquiry.
How we use your information
We use your information to:
respond to enquiries;
arrange and manage bookings;
provide information relating to your stay;
process payments where applicable;
respond to requests made before or during your stay;
send you Eagle Mill news and updates if you have chosen to join our mailing list;
meet our legal and accounting obligations.
We only use personal information where we have a lawful reason to do so, for example to respond to your request, provide a booking or service, meet a legal obligation, or where you have given us consent.
Online bookings
Online accommodation bookings are currently processed through Eviivo.
If you use the online booking system, the information you provide will also be handled by Eviivo in accordance with its own privacy policy. Read Eviivo’s Privacy Policy
Newsletter
If you choose to join the Eagle Mill mailing list, we will use your email address to send you occasional news and updates.
Joining is optional and you can unsubscribe at any time using the link in our emails.
We will not add you to our mailing list simply because you have made an enquiry or stayed at Eagle Mill.
Sharing your information
We do not sell your personal information.
We may share information where necessary with trusted organisations that help us provide our services, such as booking, payment, email and website service providers, or where we are legally required to do so.
Embedded content and third-party services
Our website may include content or services provided by other organisations, such as videos, maps or booking tools.
These providers may use cookies or collect information when you interact with their content, in accordance with their own privacy policies.
How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected and to meet any legal, tax or accounting requirements.
Cookies
Our website may use essential cookies needed for it to function and, where enabled, analytics cookies that help us understand how visitors use the site.
Where consent is required, you will be given the opportunity to accept or manage non-essential cookies.
Your rights
Under UK data protection law, you may have rights relating to the personal information we hold about you, including asking to see it, correct it or, in some circumstances, delete it.
If you have any questions about your information or would like to exercise one of your rights, please contact Eagle Mill using the contact details shown on our website.
You can also raise a concern with the Information Commissioner’s Office (ICO) if you are unhappy with how your information has been handled.
Changes to this policy
We may update this policy from time to time. The most recent version will always appear on this page.